Frequently Asked Questions
HOW DO I MAKE A PURCHASE?
Buying in our online SHOP is really easy. When you've chosen the product you wish to buy in the SHOP section, you need to choose the size (if applicable) and then click on the "BUY" button located below the product description. In the next step, a new window will open up, where you can choose the payment method of your preference:
PayPal for International Orders (MercadoPago in Argentina):
This is the option you should check if you choose to pay online with credit card.
You will need to fill-in the data from your card at the secure PayPal site. All information you enter will automatically be protected by the SSL System (Secure Sockets Layer) that guarantees a 100% secure transaction. This system will encrypt the data supplied and hence avoid any unauthorized misuse of information.
Once you’ve completed the card data in PayPal, you will need to complete your personal details and delivery address in our site.
When you are finished with the purchase, you will receive an automatic email confirmation of your purchase and the order number.
Once payment has been credited, we will prepare the package for delivery and we'll send you an email with the tracking number so you can track your package in the Courier’s website.
This option is only valid for purchases within Argentina and it is the option you should check if you prefer to personally visit us in our offices in Palermo, Capital Federal, Argentina (this option does not allow any shipping). With this option you will be able to evaluate the product physically. In our office you can pay by cash or credit card.
When you select this option, we will ask you to complete your personal details on the web to contact you if necessary.
Once you are finished with the purchase, you will receive an email with our details so you can contact us to coordinate and come and see your product.
WHAT ARE THE SHIPPING COSTS AND TIMES?
We deliver to Argentina and to the rest of the World.
Shipments in Argentina
For a limited time only, we will be offering FREE shipping on ALL our products in the Argentine territory.
Shipments within the Capital Federal are made via motorbike-deliveries and take between 24 and 48 hrs. to reach destination.
For the rest of the country, shipping is done through Correo Argentino and takes between 24 and 96 hrs. to reach destination.
Once the product leaves our warehouse, we will send you an email with the tracking number so you can track your package via the Correo Argentino website.
It is important that you consider that orders are processed within 48 hrs of confirmed payment of the product. Therefore, shipping times are only estimates and are for reference only. The times stated above begin to run from the dispatch time.
Shipments Outside Argentina
International shipping is made via International Courier Company DHL and is charged to the customer. Rates and delivery times are as follows:
South Cone (Brazil, Chile, Paraguay and Uruguay)
- Tarifa: U$S 60
- Tiempo 48/72 hrs
USA and Canada
- Tarifa: U$S 91
- Tiempo 48/72 hrs
Caribbean, Central America Central and Rest Of South America
- Tarifa: U$S 89
- Tiempo 72 hrs
- Tarifa: U$S 113
- Tiempo 72/96 hrs
Asia and Western Europe
- Tarifa: U$S 134
- Tiempo 96 hrs
Rest Of The World
- Tarifa: U$S 134
- Tiempo 96 hrs
These values are for packages of up to 2.5 kgs (or 5.5 lbs.).
It is important that you consider we schedule deliveries within 72 hrs. of confirmed payment of the product. Shipping times are only estimates and are for reference only.
- Once shipped, you are not allowed to redirect shipments to a different one.
- Delivery times are only estimates.
WHAT ARE THE DELIVERY TIMES?
The Mail works daily from MON-FRI from 9-18 hrs. No deliveries are made on national holidays.
AM I THE ONLY AUTHORIZED PERSON TO RECEIVE THE PACKAGE?
No, packages can be received and signed by anyone over 18 who is at the delivery address.
WHAT IF THERE IS NO-ONE AT HOME AT THE TIME OF DELIVERY?
If the Mail person cannot find an authorized person to receive the package, a certificate of 1st visit shall be issued and you should call and coordinate with the Mail to reschedule a new delivery date. This 2nd time, you will be able to choose the date and timing.
WHAT ARE THE EXCHANGE AND RETURNS POLICIES?
Any product purchased in Argentina through our website has exchange or refund. Unfortunately, at the moment we cannot offer International Orders any exchange or returns.
In case you are in Argentina and want to make an Exchange or ask for a refund, you first need to contact us via e-mail to email@example.com within the first 48 hrs. of having received the product in the stated address, mentioning in the Subject of the mail "Return or Exchange + Your Order No." and explaining in the body of the email, clearly and in full detail the reasons that originate your request. Within the next 24 hrs. we will be contacting you and giving you instructions on how to proceed.
- At the time of delivery of purchase, all orders must sign an acknowledgment by someone over 18. It is very important to check the overall condition of the product before signing the acknowledgment papers, thus warning any damage that might have occurred during transport. Your name, signature and ID, or any adult person's will be considered as a sign of conformity in the receipt of the product.
- To perform any exchange or refund, the product must have no use and should be with all its labels, accessories and original packaging in perfect conditions.
- PIET reserves the right to refuse returns or to charge the costsincurred when there is no compliance with the above requirements.
DO YOU HAVE A PHYSICAL RETAIL STORE?
We currently only sell our products online and do not have a retail store, but we're working on it. If you want to stay updated with the latest news, please subscribe to our newsletter on our website or follow us on our Facebook page.
WHAT ARE THE CARE RECOMMENDATIONS FOR LEATHER?
Leather is a very noble and strong natural material. With proper care, it should last for many years to come.
WHAT ARE THE CARE RECOMMENDATIONS FOR CANVAS FABRICS?
ANY OTHER QUESTIONS?
Other suggestions, concerns or queries please do not hesitate to contact us at firstname.lastname@example.org. We’ll be happy to give you a prompt reply.